Privacy Policy

We respect your privacy and are committed to providing a seamless experience. This document outlines how we handle your personal information, payments, and refunds, ensuring transparency at every step.

Privacy Policy

1. Information We Collect

We collect the following information to provide and improve our services:

  • Personal Information: Name, phone number, email address, and other details you provide during registration or payment.
  • Payment Information: Details necessary for processing transactions, handled securely through our payment gateway.
  • Technical Information: Cookies, IP addresses, and browsing patterns for better user experience.

2. Use of Information

Your data is used to:

  • Process payments and manage bookings.
  • Share updates, offers, and important event-related notifications.
  • Improve our website’s functionality and user experience.

3. Payment Gateway

We use PhonePe as our payment gateway, with the username SnehaLata, to ensure secure and hassle-free transactions.

  • Data Security: All payment information is encrypted, and we do not store sensitive data like card numbers or UPI PINs.
  • Purpose: Payment information is used solely for processing transactions.

4. Data Sharing

We do not share your data with third parties except:

  • Trusted Partners: Payment gateway providers like PhonePe.
  • Legal Obligations: When required to comply with legal processes.

5. Cookies Policy

Cookies help us provide personalized experiences by tracking website usage.

  • You can control cookie preferences in your browser settings.
  • Disabling cookies may limit some website functionality.

Refund Policy

1. Refund Eligibility

Refunds are available under the following conditions:

  • Event Cancellations: Full refunds will be issued if the event is canceled by Coach YSY.
  • Customer Requests: Refunds for customer-initiated cancellations are subject to eligibility as communicated during registration or purchase.

2. Refund Request Process

To request a refund:

  • Submit your request within 7 days of payment.
  • Provide your transaction ID, payment receipt, and the reason for requesting a refund.

3. Refund Timeline

Once approved, refunds will be Credited within 10 to 15 working days to the original payment method used for the transaction.

4. Non-Refundable Cases

The following are not eligible for refunds:

  • Services or sessions already availed.
  • Transactions under discounted or promotional offers.

Your Rights

As a user, you have the right to:

  • Access, update, or delete your personal information (subject to legal requirements).
  • Opt-out of promotional communications.

Policy Updates

This Privacy and Refund Policy may be revised periodically. Updates will be posted on our website with the new effective date.